Shipping & Delivery

We work with a carefully selected network of brands, manufacturers and fulfillment partners to bring you a broad selection of products for your home.

Because products may ship from different locations, your order may arrive in more than one package or on different days.

We'll provide tracking information for each shipment as it becomes available.

Where We Ship

HomePLACE currently ships to addresses within the 48 contiguous United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • APO/FPO addresses
  • PO Boxes

We're continuing to expand our shipping capabilities and will update this policy as additional destinations become available.

Order Processing

Most orders are processed within 1 business day.

Processing time is the time required to prepare your order for shipment. It does not include transit time.

Once your order ships, we'll send you a tracking email with the available carrier information.

Delivery Times

Most products typically ship within 2–5 business days, although actual timing varies by product, destination and fulfillment location.

Some products may require additional processing time, including:

  • Furniture
  • Oversized items
  • Special-order products
  • Products shipped directly from a manufacturer or brand
  • Items temporarily awaiting inventory

When a product has a specific shipping timeframe, that information will be provided on the product page whenever possible.

Multiple Shipments

Your order may arrive in multiple packages.

This can happen when products are:

  • Stored at different fulfillment locations
  • Shipped directly by different brands or manufacturers
  • Too large to ship together
  • Ready at different times

You may therefore receive several tracking emails for a single order.

You do not need to contact us simply because your packages arrive separately.

Out-of-Stock or Backordered Items

Occasionally, inventory information can change between the time an order is placed and the time it is fulfilled.

If an item becomes unexpectedly unavailable or significantly delayed, we'll contact you with an updated estimated timeframe.

Depending on the circumstances, you may choose to:

  • Continue waiting for the item
  • Select an alternative product
  • Cancel the affected item and receive a refund

If we cannot provide a reasonable fulfillment timeframe, we will not expect you to wait indefinitely.

Shipping Promotions

HomePLACE may periodically offer shipping promotions, including free standard shipping on qualifying orders.

Shipping promotions may change from time to time.

The shipping offer applicable to your order will be displayed in your cart or during checkout before you complete your purchase.

Unless specifically stated otherwise, promotional standard shipping does not necessarily apply to oversized, freight or special-delivery items.

Tracking Your Order

Once your order ships, we'll send tracking information to the email address associated with your order.

Carrier tracking information may take some time to become active after a shipping label is created.

If tracking has not updated for several business days or appears to indicate a delivery problem, contact us and we'll help investigate.

Delivery Delays

Delivery estimates are estimates, not guarantees.

Weather, carrier disruptions, inventory issues and other circumstances outside HomePLACE's direct control can occasionally affect delivery timing.

If we become aware of a significant delay affecting your order, we'll do our best to let you know rather than leaving you to wonder what happened.

Lost or Missing Packages

If your tracking information indicates that a package was delivered but you cannot locate it, please check:

  • Your front door or usual delivery location
  • Other entrances to your home
  • With household members or neighbors
  • Any delivery instructions associated with the order

If you still cannot locate the package, contact us and we'll help determine the next step.

Incorrect Shipping Address

Please review your shipping address carefully before completing your order.

If you discover an error after placing an order, contact us immediately at info@homeplacestore.com.

We will do our best to make a correction before the order ships. Once an order has entered fulfillment or shipped, we may not be able to change the address.

Additional carrier charges resulting from an incorrect address may apply.

Questions About Your Shipment?

Email: info@homeplacestore.com

Please include your order number.

We'll keep you informed and help you resolve shipping issues when they occur.