Furniture & Oversized Items
Furniture and oversized products require special handling because of their size, weight and delivery requirements.
Before purchasing a furniture or oversized item, please review the product information carefully, including dimensions, materials, assembly requirements and delivery information.
Delivery
Furniture and oversized items may ship using specialized carriers or freight services rather than standard parcel delivery.
Delivery timing may therefore differ from the standard shipping timeframe shown for smaller products.
When special delivery arrangements are required, the carrier may contact you to coordinate delivery.
Before You Order
Please confirm that the item will fit:
- Through your entry door
- Through hallways and other access points
- Around corners and stairways
- In the intended room
- In elevators, when applicable
Please also confirm that the dimensions and configuration meet your needs before placing the order.
HomePLACE is happy to help with product questions before you purchase.
Delivery Inspection
When your furniture or oversized item arrives, please inspect the exterior of the package and, when practical, the merchandise itself.
If there is visible damage, please document it with photographs and contact us as soon as possible.
Do not discard the packaging until the issue has been resolved.
Damaged Furniture
If furniture arrives damaged or defective, contact us.
We'll work with you to determine the appropriate resolution, which may include:
- Replacement
- Replacement parts
- Repair
- Refund
- Another appropriate remedy
You should not have to coordinate directly with the manufacturer or fulfillment partner.
Furniture Returns
Unless a product is specifically identified as non-returnable, unused and unassembled furniture may generally be eligible for return within 30 days of delivery.
Furniture must be returned in new, resalable condition and with the original packaging and components when reasonably possible.
Because furniture requires specialized transportation, return shipping costs can be substantially higher than standard parcel returns.
The applicable return shipping arrangement and any product-specific return terms will be communicated when your return is approved.
Assembly
If you assemble furniture after delivery, please make sure you are satisfied with the product before completing assembly whenever reasonably possible.
Assembled merchandise may not qualify for a standard change-of-mind return.
If the product is defective or damaged, contact us even if assembly has already occurred.
Custom and Made-to-Order Furniture
Custom, personalized and made-to-order furniture may not be eligible for cancellation, return or exchange because it is produced specifically for you.
Any applicable restrictions will be disclosed before purchase.
Delivery Access
Customers are responsible for ensuring that the delivery location can accommodate the ordered product.
Additional charges resulting from unusual delivery conditions, inaccessible locations or customer-requested special services may apply where disclosed before the service is provided.
Questions Before You Buy
If you're unsure whether a piece will fit your space, how it will be delivered, whether assembly is required or whether a product can be returned, contact us before ordering.
We're happy to help you make the right choice for your home.
Email: info@homeplacestore.com