Returns & Refunds

At HomePLACE, we want you to feel confident about what you purchase for your home.

If something isn't right, we're here to help. Most eligible items can be returned within 30 days of delivery, subject to the guidelines and exclusions below.

If you have a question about a return, contact us at info@homeplacestore.com. We're happy to help you understand your options before you send anything back.

Our 30-Day Return Policy

Most eligible items may be returned within 30 days of delivery.

To qualify for a return, merchandise must generally:

Be unused and in new, resalable condition
Be in its original packaging when reasonably possible
Include all original parts, accessories, instructions and documentation
Not show signs of use, installation, assembly, damage or wear
Be accompanied by your HomePlace order number or other proof of purchase

Some products have special return requirements or are not eligible for return. Please review the exclusions below.

Items That Are Not Eligible for Return

The following items are generally final sale and cannot be returned:

Sale and clearance merchandise
Gift cards
Personalized or monogrammed items
Custom or made-to-order merchandise
Other products specifically identified as final sale or non-returnable on the product page

Additional product-specific restrictions may apply. When an item has special return terms, those terms will be identified on the product page or communicated before purchase.

Sale & Clearance Merchandise

Sale and clearance merchandise is final sale and is not eligible for return simply because you changed your mind.

This does not affect your rights if a sale or clearance item arrives damaged, defective, incorrect or otherwise not as described. Please contact us and we'll make it right.

How to Start a Return

To request a return, email info@homeplacestore.com with:

Your order number
The item or items you would like to return
The reason for the return
Photos, if applicable

We'll review your request and provide return instructions.

Please do not send merchandise back without receiving return instructions from HomePLACE. This helps us make sure your return is routed correctly and can be processed without unnecessary delay.

Return Shipping

We want returns to be straightforward while also recognizing that return shipping costs vary significantly depending on the product.

Choose Store Credit

If you choose HomePLACE store credit, we'll provide a prepaid return label when a return label is appropriate.

The actual cost of return shipping will be deducted from the store credit issued for the returned merchandise.

Choose a Refund to Your Original Payment Method

If you prefer a refund to your original payment method, you are responsible for arranging and paying for return shipping.

Return shipping costs are not reimbursed for returns based on preference or change of mind.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, please do not treat it as a standard return.

Refunds

Once your eligible return is received and inspected, HomePLACE will process the approved refund or store credit within 7 business days.

Refunds are issued to the original payment method unless you have selected store credit or another form of resolution has been agreed upon.

After HomePLACE processes your refund, your bank or card issuer may require additional time to post the credit to your account. That timing is outside HomePLACE's control.

Exchanges

If you would prefer a different size, color or product, contact us at info@homeplacestore.com.

We'll do our best to help you find an alternative, subject to availability.

In some cases, the fastest way to receive a replacement product is to return the original item and place a new order.

Items Returned in Unsuitable Condition

HomePLACE reserves the right to decline a return or reduce the amount of a refund when merchandise has been used, damaged, assembled, altered, or returned without required components or packaging.

We will always make reasonable efforts to work with you to find an appropriate solution.

Questions About Your Return?

We're here to help.

Email: info@homeplacestore.com

When you contact us, please include your order number so we can assist you as quickly as possible.

Our goal is simple: make the return process clear, fair and as easy as possible.

Policy note: HomePLACE reserves the right to update these guidelines as our assortment and fulfillment programs evolve. Product-specific return terms shown at the time of purchase will apply where applicable.