Order Changes and Cancellations
We understand that plans can change.
If you need to change or cancel an order, contact us at info@homeplacestore.com as soon as possible.
Before Your Order Ships
We will do our best to accommodate cancellation requests received before an order enters fulfillment or ships.
If we are able to cancel the order, we'll confirm the cancellation and process the applicable refund.
After Your Order Enters Fulfillment
Once an order has entered fulfillment, we may not be able to cancel or modify it.
This is particularly true for products shipped directly from a manufacturer or fulfillment partner.
If the order cannot be canceled, you may be able to return the merchandise after delivery under our Returns & Refunds policy.
After Your Order Ships
Once an order has shipped, it generally cannot be canceled.
If you no longer want the item, you may request a return after delivery, subject to the applicable return policy.
Changing a Shipping Address
If you need to change your shipping address, contact us immediately.
We'll do our best to make the change before the order ships.
Once an order has entered fulfillment or shipped, we may not be able to change the destination.
Carrier charges or other costs associated with an address change may apply.
Special-Order, Custom & Personalized Products
Custom, personalized and made-to-order products may have different cancellation rules.
Because these products are produced specifically for you, cancellation may not be possible once production has begun.
Any applicable restrictions will be disclosed before purchase.
If HomePLACE Needs to Cancel Your Order
Occasionally, we may be unable to fulfill an order because of an inventory error, product discontinuation, fulfillment issue or other circumstance.
If we cannot fulfill your order, we'll contact you and provide an appropriate resolution, including a refund for any amount paid for the affected item.
If something changes with your order, we'll communicate with you rather than leaving you to figure it out.